Strategy
Strategic Plan (2024-2029)
Our new strategy reflects our views on the challenges our organisation, community, and service users face. The strategy outlines the role we will play in leading and supporting communities and stakeholders to respond to the challenges.
Our strategy grows from the lived experiences and needs of our service users. For 18 months, we have asked our service users to tell us about the challenges they face and what they want us to do. We gathered over 2000 surveys of our clients’ views and needs, hosted 7 workshops of various stakeholders, and interviewed 27 community practitioners and organisations as part of this process. All of this information has helped steer the work of our staff and our trustees to produce this master plan for our future.
Our strategy is supported by an annual operational plan which sets out the detailed work plan in support of our Three key goals. It describes the activity we will undertake, the outputs we plan to deliver but importantly how we will assess and measure the impact of our work. Our annual plan will be agile and responsive to the external environment, and we will continually assess our work, its relevance to the sector and the need to develop new services as the demand and external environment dictates.